Quixtar.com - Official Site of Quixtar Inc.
Punk Marketing
Tuesday, January 15, 2008

I'm reading a fascinating book right now called Punk Marketing, by Richard Laermer and Mark Simmons.  Essentially, the authors talk about how the rules of marketing have radically changed, with greater power in the hands of the consumer. 

The Content, Commerce and Consumer circles, which intersect, have shifted.  Marketers have traditionally piggybacked their Commerce messages (commercials) onto Content (tv shows, radio programming, magazine articles) to reach Consumers.  More and more, however, consumers are taking control and tuning out from traditional commercials. Tivo and other digital video recorders allow people to watch what they want when they want, skipping the commercials so they can watch an hour program in 40 minutes. MP3s allow consumers to listen to the music or programming they want, without the commercial interruptions. Increasingly, the content created by consumers themselves is of greater interest than that created by media companies (i.e., YouTube, blogs, more).

This means traditional marketers need to start thinking a little more creatively to reach their intended audiences (oh, and that's tougher too with 100 TV channels and zillions of web sites). The commercials need to become so interesting that people want to watch them. They need to be placed in places where the intended audiences are going (not just network TV anymore). 

The book includes a Punk Marketing Manifesto with 15 articles.  I hope to touch on more of them, but one just caught my attention. Article 10, Don't Be Seduced by Technology, points out that the media is not the message. The message is the message. Technology "is a catalyst for the shift of power from commerce and content providers to consumers. But ... the content is always most important and not the medium by which it is delivered." This blog, for instance, isn't credible because it's a blog. I hope it's credible because of the conversation it starts within an audience of people with diverse opinions.  I'm confident that the end result will be a better understanding of our business and some ideas for how to make it better. The message is: We're in this together, and we're committed to making this business the best opportunity for people looking to achieve their goals, big or small. That means sharing and listening.

I know there are a lot of readers of this blog, and a few who comment. I hope more of you comment more frequently, because the power of a blog isn't in the original article posted, but the dialog that happens afterwards. THAT's where the juice is (that's a line from some forgettable movie, I'm sure). Punk Marketing grabbed my attention because of its title and its main premise, that we've undergone a radical shift in marketing and people need to change or die. We're in the middle of our transformation right now because to not change is the beginning of the end. I hope YOU are having a truly transformational year!



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Comments

rdknyvr said:
Tuesday, January 15, 2008 #

So Robin, what are the implications for the multi-multi-million dollar advertising campaign that's soon to start, in the print, TV and other channels?

 .

Editor's Note:  Good question rdknyvr!  I think there's room for traditional advertising still. It's just not the single-stop marketing play it once was. Reaching consumers requires a platform that includes meeting people where they're at, since you can't count on them all being in front of the tube the way they once were. Except the Super Bowl. That's why our external comm's plan isn't just about advertising. It includes events and PR activities. It includes the web and social media. I'd like to say all of this is set in stone and finalized, but a lot of this is still being explored as we speak! -- RL

rdknyvr said:
Tuesday, January 15, 2008 #

Robin, I'm glad to hear you say that it's still being explored. Bridgett's comments under Steve Lieberman's recent post are worth considering in this context.

I would also like to comment on the "cold" (not cool, but cold) and traditional, unemotionally look and color of the "new" logo, but perhaps this isn't the place. (I'm for the name change and 'Amway Global' but logo design and color are a deficit.) But will it work in the non-mainstream channels you are considering... with a punk marketing mindset?

Ros said:
Tuesday, January 15, 2008 #

Great observations, it's sure to be a catalyst for new marketing ideas just as Jay Levinson's "Guerrilla Marketing" and Seth Godin’s many books (Purple Cow and others) did.

Greg said:
Tuesday, January 15, 2008 #

I have heard that Shaklee is now doing ads on Oprah's show and promoting their products as the most green on the market. Looks like Shaklee beat A/Q to the punch.

It's truly unfortunate that A/Q has had to use so much of its energy and resources doing damage control caused by systems. Until the public knows for sure the new Amway has removed this scourge for ever, the best products and most clever ads will be useless in the long run. Millions of $$$ will have been wasted.

Acceditation is nothing more than appeasement and everyone knows it! Look what has happened in the UK.

YankeeIBO said:
Tuesday, January 15, 2008 #

Robin,

I have to agree about the logo....

I know that there have been countless hours of thought, discussion, proofs, edits and re-edits to get to this point--but it seems to me that the new logo MISSES the point, IMHO. Look at a brand like Coca-Cola or Pepsi. How many times over the years have they re-designed their logos and packaging as part of their calculated efforts to appeal to targeted demographics? All of us who were drinking their products still are, along with new business the updated look and advertising have brought in. The thing is, the "old" consumers are just as affected by the hip, new images as the new ones--it makes them feel better about the product. I know, rationally that makes no sense--but people make the majority of their buying decisions based on emotions, not spreadsheets.

Now look at what is happening in this business, what our goals are, what we are doing to get there, and the electricity and excitement being generated as we all ACTIVELY engage in the process and move headlong into the future--with a logo that is stuck in the past. (IMHO)

The new logo should reflect not only the pride we have in our business and it's history, but also the energy, spirit and joy of taking flight into our new future!

Think about the profile of a skateboarder as he flies off the top side of a ramp, or a motorcyclist in a drag race, runners, jockeys, Lance Armstrong in the Tour de France, downhill racers, and so on. That's the kind of feeling our logo should display. Amway riding the tail of a comet instead of a brush-stroke--is that maybe a little cliche? Not when it's the AMWAY name! Can you just imagine the reaction when people are grabbed by an upbeat, positive and confident image--one that doesn't jive with what they thought they knew about us? Wouldn't you love to be there when the recognition, puzzlement and questions hit? I would!

The Logo should carry us, instead of us carrying it.......

Just a few thoughts and a lot of appreciation for what all of you are doing at Q/A to drive the transformation process!

E.Rod. said:
Wednesday, January 30, 2008 #

Robin,

The new ads for Aristry essential and SN in credible magazines is awesome. One question though, I picked up the last issue of Latina magazine and the whole issue was on direct selling! No mention of Quixtar anwywhere - but all our competitors are there. What happened? Hispanics/Latinos are the fastest growing population in the US, and women make up a majority of direct sellers and buyers in the home. How did we miss the boat on this one?

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EDITOR'S NOTE:  Good question E.Rod.  That ad purchase was made through the Direct Selling Association and essentially was an offer to pick up the same ads used in O! Magazine last spring. We seriously considered participation again with Latina, but due to the fact that we're in a transition stage and advertising beginning this spring will raise awareness of Amway brand, we decided it would be best to not participate. I do believe that the Hispanic audience needs to be considered as part of our outreach efforts in the near future.  -- RL

E. Rod. said:
Wednesday, January 30, 2008 #

And regarding the logo, I also wonder how it fits into this Punk Marketing strategy. Please see my comments from the Ada-tudes blog at http://adatudes.opportunityzone.com/2008/01/14/Transformation-Station-Logo-Preview.aspx#19411

YankeeIBO said:
Wednesday, January 30, 2008 #

Robin,

Speaking of Punk Marketing...

Have you seen Verizon's new Pix Place? You can upload photos or use stock pix, add text and sound to each, and send it out to a group of people as a single or a slide show! You can also use the uploaded pix to create wallpaper for your phone! Remember Will Smith's line in Independence Day--"WOW, I gotta get me one of these!!"? The ability to send product pix with a personal message out to IBO's or customers would be way too cool.

Then there are the skins for phones, laptops and DVD players...

I notice Q has already ventured in that direction with the Essentials logo'd iPod covers--I don't have an iPod, but I do have a laptop, phone, and DVD player, which get a lot more daily exposure than my logo'd clothing...

Just saw these and had to share. Thanks for all you do, and Happy Birthday to TRQB!

YankeeIBO said:
Monday, February 04, 2008 #

Okay, Robin--here's another one. I was looking at the latest Widgets from Yahoo, and one of them is a Sears Widget that notifies you of the latest sales and promotions--right on your desktop! I want a Quixtar/Amway Widget--I do, I do, I do!!!!

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EDITOR'S NOTE:  I too think that would be very cool. Now's the best time to shoot over the best ideas because of the work being done on our e-commerce site! IT dudes (yes Code Review bloggers, that means you), whattaya think?  -- RL

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